Refund policy

RETURNS AND EXCHANGES:

We hope you are happy with your purchase, but if for some reason you are not, the return process is as follows.

First of all, we would like to emphasize that, due to the handcrafted nature of all our products, each piece may vary slightly in size, shape and surface. These peculiarities make each piece unique and authentic, with no two alike.

We accept returns and exchanges within 14 days of receiving your order.* It is important that the product is in its original condition, in perfect condition, unused and in its original packaging.

To complete the return or exchange, a proof of purchase and photograph of the product before and after packaging will be required.

Once the return is accepted and the product has returned to origin, we will process the exchange or refund.

*Custom orders cannot be exchanged or returned.

NON-REFUNDABLE EXPENSES:

The return or exchange shipping costs will not be refundable, they will be borne by the customer.

Shopify sales handling fees (5%) are non-refundable.

RESPONSIBILITIES:

The buyer will be responsible for the return shipment to our studio and will bear the cost of the return shipment.

It is advisable to use a certified type of shipment, with the option to track the status of the shipment, to know where it is at all times and to be sure that the product is returned to us.

We are not responsible for goods lost or damaged in transit.

DAMAGED SHIPMENT:

All products are carefully packed, but sometimes your order may be dropped or externally damaged by third parties. If this is the case and your product arrives broken, the process to follow is described below:

- Within 24 hours you should contact the courier company that delivered the package to initiate a claim for damages;

- Send an email to hello.patriciainvernon@gmail.com stating your name, your order reference number, a brief description of the damage and attach the following photographs: 1) the outside of the box (clearly showing the package address label and any visible damage to the box), 2) all packaging and wrapping inside the box, 3) the items received, 4) the damaged items. 

Without all this information we will not be able to escalate this damage claim, so be sure to take photographs and email them to us. As soon as we have them, we will file a claim with the courier agency and inform you of the outcome of the investigation and the next steps.